Privacy Policy

Last updated: August 7, 2026

Who are we?

Northern Pro Clean Inc. (hereinafter « we », « our » or « us ») operates the website northernproclean.ca and offers professional residential, commercial and institutional cleaning services.

We are based in Sudbury, Ontario.

For any question about this policy, you can reach us:

• By phone: (905) 598-0436
• By email: info@northernproclean.ca

Privacy officer: Catherine F. Mengue, reachable at the contact details above.

What information do we collect?

We collect the information you voluntarily provide when you:

• Fill out the quote request form
• Contact us by phone, email or through our website

This information may include:

• First and last name
• Email address
• Phone number
• Address of the premises to be cleaned (for quotes)
• Details of your request
• Photos or documents you send us

We collect nothing without your knowledge. Any advertising tracking tools are described in the « Advertising and measurement » section below and are only activated with your consent.

Why do we collect this information?

We use your personal information to:

• Respond to your inquiries and quote requests
• Communicate with you about our services
• Plan, carry out and follow up on your cleaning contracts
• Invoice our services
• Meet our legal and contractual obligations

We do not use your information for marketing purposes without your consent.

How do we protect your information?

We take the security of your information seriously and use appropriate safeguards, including:

• Secure website hosting and encrypted transmission (HTTPS)
• Limited access to personal information (authorized persons only)
• Reasonable measures against loss, theft or unauthorized access

The website is hosted on servers located in Quebec, Canada. Our email is managed by Microsoft: information you send us by email or through the form may therefore be processed on servers located outside Canada, including in the United States. By using our services, you consent to this processing.

Cookies

Our site sets a single cookie, npc_lang, and only if you switch languages yourself using the selector. This cookie:

• Remembers your language preference (French or English) for one year
• Contains no personal data
• Is not used for any tracking, analytics or advertising purpose

No cookie is set as long as you don’t use the language selector. You can delete this cookie at any time in your browser settings; the site will then fall back to your browser’s language.

Advertising and measurement

When we run advertising campaigns, we may use third-party tracking tools to measure their effectiveness:

• Google Ads: online advertising and conversion tracking
• Meta (Facebook and Instagram): online advertising and conversion tracking

These tools are only activated with your consent, given through the banner displayed on the site when they are in use. If no banner is displayed, no advertising tracker is active. These services have their own privacy policies, which we encourage you to review.

How long do we keep your information?

We keep your personal information as long as necessary to:

• Handle your request and maintain our business relationship
• Meet our legal obligations (for example, retention of accounting records)
• Resolve disputes or assert our rights

Once these purposes are fulfilled, your information is securely destroyed.

Sharing your information

We never sell your personal information to third parties.

We may share your information only with:

• Our technical service providers (web hosting, email service)
• Legal authorities if required by law

These third parties are required to protect your information and use it only for the purposes for which we provided it.

Your rights

In accordance with Quebec’s Law 25 (Act to modernize legislative provisions as regards the protection of personal information) and federal law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct your information if it is inaccurate or incomplete
• Request deletion of your information in certain circumstances
• Withdraw your consent at any time for future use of your data
• Receive your information in a structured technological format (portability)
• File a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada

To exercise these rights, contact our privacy officer:

• By email: info@northernproclean.ca
• By phone: (905) 598-0436

We will respond to your request within 30 days.

Privacy incident

In the event of a privacy incident presenting a risk of serious harm, we will notify you in accordance with our legal obligations, notify the competent authorities and take appropriate measures to limit the impact. An incident log is maintained.

Changes to this policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The current version is always available on this page, with the date of the last update.

Consent

By providing us with your personal information via the form, by phone or by email, you consent to its collection, use and sharing as described in this policy.

Questions?

Northern Pro Clean Inc.
Phone: (905) 598-0436
Email: info@northernproclean.ca
Sudbury, Ontario